ICL Professional Series

Build the knowledge to connect people, systems, and agencies.

Explore courses designed for professionals responsible for emergency communications, interoperability, operational coordination, and agency resilience.

View Featured Course

Featured · Series 200

ICL Liaison Course

A practical course for professionals who must bring people, systems, and organizations together before and during high-consequence operations.

Learning outcomes

·Review historical and operational evidence
·Identify recurring communication vulnerabilities
·Separate operability problems from interoperability problems
·Map systems, partners, roles, and dependencies
·Balance security with operational responsiveness
·Build an actionable interoperability roadmap
·Strengthen liaison leadership and accountability

What's included

◆Seven learning modules
◆Video instruction
◆Downloadable ICL Workbook
◆Practical exercises
◆Templates and planning tools
◆Certificate placeholder, if enabled

Additional Series

More courses coming to the ICL Professional Series.

Series 100

Agency Implementation Guide

A practical guide for agencies ready to put the ICL method into action, with templates and a self-paced free download.

Self-paced free download

Download the Guide

Series 200

ICL Course + Workbook

The core ICL Liaison Course with video instruction and a downloadable workbook for professionals who connect people, systems, and agencies.

Self-paced · Video + workbook

Buy the Workbook

Series 300

ICL Position Task Book and Agency Exercise

A task-based toolkit and guided agency exercise to build liaison capability and validate readiness.

Cohort + exercise

Open Document

Series 400

Regional Interoperability Practicum

Multi-agency application of the ICL method to shared jurisdictions and events.

Cohort

Coming Soon

Series 500

Large-Event Communication Support

Applying ICL practice to planned, high-consequence public gatherings.

Self-paced online

Coming Soon

Video Library

Watch the ICL video series.

▷

Video · 4:10

1. Steps to Seamless Emergency Communication

▷

Video · 5:17

2. Overcoming Interoperability Challenges

▷

Video · 6:24

3. Building Trust Through Reliable Communication

▷

Video · 7:31

4. The Liaison Mindset in Disaster Response

▷

Video · 8:38

5. Essential Templates for Crisis Management

▷

Video · 9:45

6. Lessons from Communication Success

▷

Video · 4:52

7. Best Practices for Emergency Planning

▷

Video · 5:59

8. Bridging Communication Network Gaps

▷

Video · 6:06

9. Building Sustainable Crisis-Response Systems

▷

Video · 7:13

10. Managing Large-Scale Event Communications

Video library coming soon

Bringing a team? Consider an agency workshop.

Facilitated Primers, Core Workshops, and Implementation Sprints for agencies ready to move from findings to action.

Explore Agency Workshops